Blue Flame Wellness
Waitlist Policy
Our Waitlist at the Moment...
Currently our books are open and we have availability
depending on the type of therapy needed and the session times you are able to attend.
If you would like to receive therapy with one of our Psychologists at Blue Flame Wellness, it may help to go through to our website page “The Team” and read up on our wonderful clinicians and the types of therapies available to you. If you are ready to move forward with your therapy process, you are welcome to call us or fill out the form below with as much detail as you are comfortable with. Details help us to recommend which of our psychologists would be the most suitable and experienced for your specific case.
When necessary, our intake Clinician will triage the Request for Sessions form sent to us. Within a 48hr (business) window, one of our lovey team members will contact you to discuss your request and session options.
Should the waitlists become longer or the waiting times for therapy too extensive, we will update our website immediately.
If you are experiencing an emergency...
(Please refer to our emergency contact page)
We are unable to accommodate emergency referrals/ cases as we are not
an Emergency and Crisis Facility.
We do not have the capacity to provide clients with ‘same day’ emergency appointments.
It is important to note...
Our clients will receive an offer of available sessions via email / a telephone call.
Kindly reply to an offer of available sessions on the waitlist as soon as you can.
If the admin team do not confirm that you have secured the booking, please assume that it has been booked by another client. We understand that these appointment times are in high demand and we do our best to proactively manage the waitlist.
To avoid our emails going into your junk folder, you can save our email address into your contacts / address book.
New Client Waitlist
If you are a new client on our waitlist, we ask for you to kindly respond within a 24hr window period. Unfortunately, if there is not a timely response, the offer will be extended to the next new client on the waitlist. If there is no response to any offer of sessions in a 4wk period, it will be assumed that you have found another psychologist to work with you or that you are no longer seeking sessions and you will be removed from the waitlist. If you are wanting sessions then you will need to re-register to be put back on the waitlist. Please be aware that you will then start at the bottom of the waitlist again.
Existing / Current Client Waitlist
An Existing or Current Client needs to respond as soon as is possible to an offer of a session. The offer for an available session is extended to all current clients on this waitlist. Should you not respond to any offer of sessions in a 4 week period, we will assume you are not wanting waitlist offers and will be removed from the waitlist. Should you still be interested in being offered waitlist sessions, you would then need to re-register to be put back on the waitlist and will start at the bottom of the waitlist again.
We are updating this policy regularly and available on our website and other correspondence.
Blue Flame Wellness will consider any bookings made or kept after the changes / updates to act as an acceptance of the updated policy.
We appreciate and encourage good communication so should you have any questions, please reach out to us at our office via a phone call or email.