Fees & Rebates
A General Psychologist Session cost is $235 per session (55 minutes)
A Senior Psychologist Session cost is $250 per session (55 minutes)
A Clinical Psychologist Session cost is $265 per session (55 minutes)
Rebates are available for Medicare and Workcover, see below for more information.
Your First Session
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It is important to note that payment for your first appointment will need to be made in full 48hrs before the appointment to confirm your booking. The practice uses an online system. Payment details are securely stored and payments are deducted automatically for all Client's sessions.
Extra Time or Overtime
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If your appointment time is longer than the standard 50-60 mins, which sometimes is necessary then this will be charged at the rate of $35 per ten minutes and would need to be paid for at the end of the session.
Workcover
Workcover clients need a valid Workcover claim (which includes the claim number).
It is important to note that you may be charged a very small Gap Fee, please enquire at reception on the amount.
Medicare Rebates
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It is important to know that you do not need a Mental Health Care Plan from your GP to be able to see a psychologist. It just means you will not receive a rebate from Medicare. When booking appointments with a Mental Healthcare Plan from your GP, you are eligible for a Medicare rebate per session. You are eligible for 10 Medicare rebated sessions per calendar year. Your Gap fee would be payable as you arrive for your session. Please note that you cannot have a Medicare Rebate and Private Health cover/ rebate for the same appointment.
For further details on how Medicare Rebates and your Mental Health Care Plan should be managed, please see the diagram at the bottom of this page.
Private Health Cover
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Psychological services are covered under most Private Health Funds provided you have Extras Cover. It is advisable to contact your fund in advance to check your eligibility for the cover and amount/ percentage of that cover. Your Gap fee would be payable as you arrive for your session. Please note that you cannot have a Medicare Rebate and Private Health cover/ rebate for the same appointment.
Missed Session/ Late Cancellation Admin. Fee
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A minimum of 48hrs notice is required to cancel or reschedule a session or you will be liable for a fee.
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-under 48hrs = 50% of total price
-under 24hrs = 100% of total price
-no arrival = 100% of total price
Any fees will need to be paid before attending subsequent appointments.
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For more details, please go to our cancellation policy page.
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If you have any questions about this policy, please feel free to speak with your psychologist.
WE USE AN ONLINE PAYMENT SYSTEM...
General Payments
Payment for initial and subsequent sessions with one of the Blue Flame Wellness Psychologists is required through a secure online payment system: Tyro Health.
Bank card details are collected either directly from a client by a frontline staff member or through a payment link sent to your mobile device and is then encrypted and saved into Tyro Health for all future payments. (Security details are outlined in the next section)
For sessions within office hours, payments are automatically deducted on your arrival for the session.
For all sessions outside of office hours, payment is automatically deducted through Tyro Health no later than 4pm of that same day and payment is recorded for the Psychologist's benefit. This allows your Blue Flame Wellness Psychologist to seperate the financial and clinical relationship. Your Psychologist will be able to concentrate or focus on your treatment rather than the payment reconciliation.
Tyro Health Security Features
Tyro Health uses stringent data and security protocols for storing payment details. To learn more, please follow the link: Tyro Security.
Once your details are initially entered and captured in Tyro Health, they are tokenised which means they are not visible to anybody within the practice or at Tyro Health. If payment details need to be altered or updated, they must be completely re-entered as a further security measure, this is because tokenised payment details cannot be edited for added security.
Late Cancellation / Unattended Sessions
Due to the increasing number of clients cancelling with insufficient notice, booking and then not attending, or attending but having already exhausted their NDIS, Workcover or other funds, we now require bank card details to be saved on the Tyro Health platform and will automatically debited to cover such events. In the event of insufficient funds, we reserve the right to engage debt collection services.